FREQUENTLY ASKED QUESTIONS
Account & Order
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. This should be pretty easy- all our products are awesome! After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping (you know you want to) or confirm the order and click ‘Checkout’.
- From there, you can either log into you existing Zapvi account or simply continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
- You’ve placed an order for your favorite products and cannot wait for them to arrive. We know the feeling! To find out when your order is arriving, you need to first log in to your account. Click on My Orders.
- Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right. Yes, it’s that easy!
- After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS (yes, we like making sure you’re updated every step of the way).
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at [email protected] .
- If you received damage. wrong or fitting issue product please feel free to contact us by mailing at [email protected] if you mistakenly ordered wrong product then we cannot exchange or refund for this product.
- As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7-9 business days.
- For any other assistance/ issues you can write to us at [email protected] or call us on our helpline, and we’ll help sort things out.
- The return ratio for Cash on Delivery Orders is much higher than that of prepaid orders.
For Customizable Products we need to specially customize for you this is cannot be returnable and re-sell to other.
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 7-9 business days. For any further clarification, you can email us at [email protected]
- There are absolutely NO hidden charges for any of our products- what you see is what you pay.
- Any applicable octroi, sales tax, and other charge is borne by Coverflix.in. You will only be paying the amount that you see in your order summary.
- All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
Shipping & Tracking
- Orders in India are typically delivered in 3-5 business days in metros and 5-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
- Please Note : Mobile covers, mugs, or any customizable order will ship in 1-2 business days after the order is placed. Patience is key!
- You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link to track your order. You can also track it from your account on the website. Select ‘My Orders’ and then you can click on ‘Track Order’.
- For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a reship after courier partner delivered product us. kindly allow some time to reship your order again.
- There are absolutely No additional shipping charges for any of our products- what you see is what you pay.
- You will only be paying the shipping amount that you see in your order summary.
Returns & Cancellation
- Customers can return their order within 3 days after an order has been delivered.
- All items must be in unused condition with all original tags and packaging intact.
- You can only apply for a Replacement If your Product Was Wrong or Damaged. For Replacement Kindly contact on [email protected]
- Coverflix.in At Namaskar Chowk Opp. MGM College, Near Priyadarshini School, Coverflix Nanded, Maharashtra 431605
- After we receive your courier and perform all the necessary quality checks, we will refund the product amount to you as Points in your Coverflix.in account. You can use these points while placing a fresh order on the website. Refund of Shipping and COD charges is not applicable.
- Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
- Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at [email protected] and we will get back to you.
- Orders are only cancelled with in 1 Hr. after you successfully placed order. this not cancelled after 1 Hr. because this is Print On Demand Product. sorry for the inconvenience cause
- In case you want to change or edit your order, please write to us at [email protected] and we’ll help you out.
- We update our customers via email once we initiate the refund procedure.
- If we’ve emailed you about initiating the refund procedure, kindly wait for the process to be completed.
Coverflix offers a replacement guarantee only if the product received is damaged/defective. Please get in touch with us at [email protected] within 3 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. We will dispatch a replacement as soon as we receive your returned order.
We do not exchange products if the customer has ordered a wrong item.
We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different.
Return/exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.
- In case you have already paid for your order, refunds will be made in the same form that the payment is received within 5-7 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)
- This keeps happening to us as well- there’s just too many accounts to keep track of. Just click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.
- We only sell online so there is no try-and-buy option available. For any queries, please write to us at [email protected]
- We know our products make for great gifts. But we’re extremely sorry, this cannot be done because of legal and tax requirements.
- We also have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product (makes sense, right?).